Capital workspaces3/5/2023 ![]() We enjoy the consistency of the WorkSpaces experience and plan on expanding with its capabilities.“ - Richard Sonnen, Director of IT Infrastructure & Operations at Otter Products” One benefit we are starting to see as an international company is for global employees. Otter Products has remote users that prefer working on WorkSpaces to overcome local connectivity challenges. We can stand up a WorkSpace in minutes for a new employee without incurring a large cost. WorkSpaces has also made on-boarding quicker. WorkSpaces is a more reliable solution than traditional VDI, and its diverse clients will allow us to run it on a thin client, chrome book and/or IGEL in the future. WorkSpaces is popular with our customer service agents because of its persistent nature vs an ephemeral VDI experience. We tested VDI on-premises first and found it wasn’t cost effective, and required excessive labor and resources to operate. Otter Products worked with the AWS ProServ team to migrate 300 contact center agents onto Amazon WorkSpaces and are looking to expand deployments as their Desktop-as-a-Service (DaaS) environments matures. ![]() “Otter Products made the decision to virtualize its customer service work environment years ago. Roman Rasskovski, Lead Systems Developer Engineer, from DocuSign Using AWS services, we fully automated WorkSpaces life cycle from auto-deployment to auto-decommissioning, thus reducing operational burden of managing WorkSpaces” The cost savings with WorkSpaces are a huge benefit. As WorkSpaces is an AWS service, it offers a better integration with other DocuSign networks and systems in place. We have 10x more users on our WorkSpaces deployment than in our trial with the solution we compared it to, and are paying the same amount. We can customize WorkSpaces based on individual users' needs, and it is the best solution to easily scale for our enterprise applications. We assessed multiple cloud-based solutions, but decided to deploy WorkSpaces. “We have a mix of contractors and temporary workers spread out globally, which created a network headache and brought up security concerns with deploying VPN to non-trusted devices and sending, configuring, and retrieving hardware to/from overseas. ![]() Justinian Fortenberry, Chief Information Security Officer –Grubhub Holdings, Inc. GrubHub now has the flexibility to control cost and scale this virtual desktop environment to meet the current needs and future needs of our customers, restaurant partners, and drivers for whatever comes next." GrubHub will be able to sustain our high-quality standards for customer service during this uncertain time while having the ability to scale up or down quickly based on new information and changing work patterns. Amazon WorkSpaces easily accommodated our real-time customer communication and contact channels allowing 100% of our workforce and new employees to be WFH, accelerating our BYOD (Bring Your Own Device) strategy. The Corporate Cloud Services team at GrubHub was able to scale from a handful of Amazon WorkSpaces to over 1,200 in two days. As an essential business to support local restaurants and promote the safety of our drivers, GrubHub leveraged Amazon WorkSpaces to ensure business continuity and support the safety of our employees by moving all departments to a Work from Home (WFH) model. is a billion dollar food-service online and mobile platform featuring the largest and most comprehensive network of restaurant partners in the US. ![]()
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